Charging and booking help.
From your workspace, choose Support and open a ticket. Include your booking reference, what happened and any relevant meter or payment information. The operator can reply in the same thread.
Account and privacy help.
You can request account deletion inside your account. If you cannot access it, use our public deletion request page. Read our privacy policy to understand the data involved.
Urgent physical safety.
If a charger, cable or parking area seems unsafe, stop charging and follow the site’s safety instructions. For an immediate emergency, contact local emergency services. PlugWeb support is not an emergency response service.
Operator contact details are displayed inside the marketplace after your deployment administrator configures them. Do not publish a placeholder email address in an app listing.