Who this covers
PlugWeb connects EV drivers with hosts who list charger access in India. This policy covers the website, marketplace and any future app that uses the same service. Moonera is the service operator. Use Support for service questions and Account deletion for data requests.
Information we collect
Name, email, Indian phone number, role, password hash, terms acceptance and account status. We do not treat a phone number as verified while phone OTP is unavailable.
Vehicle make, model, variant, year and saved preferences; for hosts, charger specifications, photos, parking, hours, rates, address and optional coordinates.
Booking times, status, vehicle match, arrival and checkout records, meter readings, bills, payment and settlement references, disputes and support messages.
Session cookies, server logs, IP addresses used for abuse limits, security events and optional approximate location when you choose nearby search. We do not continuously track your device location.
Why we use it
We use this data to create and secure accounts, match vehicles with listings, review hosts, arrange charging visits, calculate measured bills, process or record payments, resolve disputes, communicate service updates, prevent fraud and meet applicable legal or accounting requirements.
Who can see it
Public visitors see approved listing details and approximate location, never the full private address. Once a host accepts a request, the driver and host receive information needed for that visit, including relevant contact and arrival details. Authorized operators can access records for review, support and safety. Hosting, email delivery and payment providers may process the limited data needed for their services when enabled. We do not sell personal data.
Payments and external services
When online payments are enabled, a payment provider handles the payment checkout; PlugWeb stores order, status and reference details, not card numbers. Direct on-site payments are recorded by both parties. Directions may open an external map service if you choose that link. Those services have their own privacy terms.
Security and retention
We use encrypted transport on deployed sites, hashed passwords, restricted administrator access, session protection, input validation and access controls. No system can guarantee zero risk. We retain active account and visit records while needed for the service, then delete or de-identify data after a verified request where possible. Transaction, tax, dispute, fraud prevention or legal records may need to be retained for applicable periods; we explain the outcome when processing a request. Backups expire through the operator’s backup rotation.
Your choices
You can update profile information and saved vehicles, export account data and request deletion within your account. If you cannot access it, use the public request form without reinstalling an app. We verify ownership before acting on an unauthenticated request. You can ask about access or correction through Support.
Children, changes and contact
PlugWeb accounts are for adults aged 18 or older. We may update this policy as the service or law changes; a material update will be reflected here with a new effective date. For a privacy question or account request, use the public request form and select “Privacy question,” or sign in to open a support ticket. The deployment operator must add a monitored contact email to the live marketplace before public launch.